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© 2017 by CODE KNOT

FAQ

GENERAL

What is Code Knot?

Code Knot is an online shopping platform for fashion accessories like bow ties, pocket squares, etc.

Where do you deliver?

We deliver pan India.

SHIPPING & RETURNS

I’ve just placed an order. When will it be delivered?

Orders are delivered within 8-10 business days.

 

Can I exchange or return my product?

A product is only eligible for return under the following conditions-

• A wrong product has been dispatched and in the event that a product does not match the item selected during order confirmation.

• If you identify a quality or manufacturing defect on the received product.

• If the product is received in a damaged condition.

 

We extend options for full refund or re-fulfilment of your orders in the above stated cases. Team Code Knot will bare the shipping costs for the return/re-fulfilment.

 

 

If I return my product, will I get a refund?

If the product is wrongfully delivered (product does not match the item in the order confirmation) or if it has a genuine quality/manufacturing defect, we extend options for full refund or re-fulfilment of your orders. Team Code Knot will bare the shipping costs for the return/re-fulfilment.

PACKAGING

Are the products packed in a gift box?

Yes. All our products to be shipped are packed in a gift box.

 

CUSTOMIZATION

I want a customised bow tie/pocket square/lapel pin. How do i go about it?

You can reach us from the 'Get In Touch' section on our website, mention your requirement and we will get back to you within 2-3 business days.

 

BULK ORDERS

Do you accept bulk orders?

Yes we do accept bulk orders. Reach us at info@thebowtiecompany.in with your requirements and we will get back to you within 2-3 business days. 

*All bulk orders are subject to minimum order quantity.